Frequently Asked
Frequently asked questions about therapy
Questions
01. Where is your therapy practice located?
We have three office locations in Pasadena, Northeast Los Angeles (Highland Park), and Koreatown Mid City Los Angeles in California. We have a pending office in Seattle, Washington as well.
Pasadena Office | 236 West Mountain Street, Suite 202D, Pasadena, California 91103. Office is located off of the 210 freeway, near the intersection of the 134/210 freeway inside the Flintridge Center Building. Go to DIRECTIONS.
Highland Park Office | 5619 N. Figueroa Street Suite #212, Los Angeles, CA 90042. Office is located off the 110 Freeway Via Marisol Exit and inside the historic Highland Hotel building. It is also right off the Highland Park Metro Gold Line stop. Go to DIRECTIONS.
Koreatown Office | 3456 West Olympic Blvd Suite 102-2, Los Angeles, CA 90019. Office is located on West Olympic Blvd in Koreatown/Mid-City, just north of the I-10 (Santa Monica Fwy) between Western Ave and Normandie Ave. DIRECTIONS.
02. Where do you park?
The Pasadena office has a private parking lot.
The Highland Park office has a public parking lot behind the historic Highland Hotel building (where the office is) and street parking around the building.
The Koreatown office has a private parking lot underground with plenty of street parking during the day.
03. Who do you see in your private practice?
Adults, couples, teens, and families with children.
04. How long is a session and how often will I meet with you?
All sessions are typically 50 minutes for individuals, couples, and families. Sometimes, longer sessions and intensives (up to 8 hours per day) are accommodated on a case by case basis. Sessions are typically 1-2x per week. We typically transition to 1-2x/month after significant progress has been made and we are getting ready to end our therapy work. Recommendations will be made based on your particular situation and needs during the first session.
05. How long does therapy take?
It varies. Therapy is not a quick fix. If you are going through a sudden unexpected crisis and are needing support to manage it, it may take only 4-6 weeks. However, if the reason that brings you into therapy is something that has been with you for many years of life, it is likely that it will take at least 3 months to begin to notice progress toward your goals. Many of our clients choose to participate in therapy on an average of 6-12 months, some of whom will move in and out of therapy for many years during different life transitions. How long therapy lasts will be an ongoing conversation that you and the therapist will have during the course of treatment.
06. Do you accept insurance?
We are out of network providers for most PPO health insurances. We can offer a superbill that you can submit for possible reimbursement. Please check with your health insurance provider to learn about your coverage and reimbursements rates. You may also want to ask about your deductible before you are able to receive a reimbursement.
Please be advised that working with insurance providers can lead to a non-clinical third party to dictate the duration and type of treatment you need in order for reimbursement. In most cases, insurance providers also require a mental health diagnosis for reimbursement which we would be required to submit and may have consequence as it stays on your medical records. Working without insurance ensures greater privacy and provides you with more decision over your own treatment.
07. Do you meet with individuals as a marriage and family therapist?
Yes. Marriage and family therapists specialize in treating individuals, couples, and families from a systemic lens that considers various factors within an individual's life including family dynamics, history, and life experiences that contribute to current relationship issues. In doing so, marriage and family therapists seeks to identify patterns that maintain issues, and help individuals, couples, and families to address them at the systemic level. It is deep clinical work focused on addressing the root of presenting issues, rather than settling for short-term fixes.
07. Do you meet with clients who do not identify as Asian or Asian American?
Absolutely! Thirty percent of our clientele do not identify as Asian or Asian American. We just offer one of the few spaces where Asian and Asian American therapy is centered and offered by other Asian and Asian American therapists in Pasadena and Los Angeles. There is still a lot of stigma in the Asian and Asian American community and this is one way that we try to break the stigma and make therapy for our community more approachable.
07. Do you have Korean-speaking therapists at Oak and Stone Therapy in Pasadena and Los Angeles?
Yes. We have fully fluent Korean-speaking therapists (Kate & Minji) at Oak and Stone Therapy at the Pasadena office, Highland Park office, and the Mid City/Koreatown Los Angeles office. However, most of our therapists speak Korean conversationally if you’d like to use a mix of English and Korean during your sessions. Our Korean-speaking therapists offer virtual therapy for Korean-speaking for residents living in California (e.g. Glendale, La Crescenta, La Canada, Koreatown, South Bay, Torrance, Orange County, and the Bay Area San Francisco), as well as beyond the USA in places like Seoul, South Korea.
07. Do have mandarin-speaking therapists at Oak and Stone Therapy in Pasadena and Los Angeles?
Yes. We have a fully fluent mandarin-speaking therapist at Oak and Stone Therapy at the Pasadena office, and virtually across California for residents living in Los Angeles, the San Gabriel Valley, the Bay Area San Francisco, and residents living beyond the USA in places like Taipei and Asia.
08. How do I get started?
Go to our contact page and submit your contact information through the inquiry form with your available times/days to schedule an initial phone consultation.
09. What will my first session be like?
We will spend some time exploring the reason that brings in you into therapy as well as the expectations that you have for therapy. We will also identify goals for therapy. Your therapist will answer any questions or concerns that you may have regarding therapy.
10. If we know each other personally, will you see me as a client?
Our therapists do not see anyone they personally know in treatment because our personal relationship will cause us to have bias in the therapeutic relationship. We also do not wish to engage in a dual relationship in which we have more than one type of relationship with you and can compromise the therapeutic relationship. However, if you contact us, we can offer referrals to trusted colleagues in our field who can support you through your life journey.
11. Do I really need therapy? I can usually handle my problems on my own.
Our assumption is that you have most likely tried different avenues (i.e. talking to trustworthy people around you, googling information about how to get yourself help, spiritual support, your community network, reading self-help books, waiting it out to see if things will get better, etc.) of trying to get yourself help and you may now be wondering if therapy might be for you. Everyone experiences challenging situations that may feel like roadblocks on his or her life journey. Seeking out therapy does not mean you are "crazy" or that something is wrong with you. In fact, your ability to consider therapy has implications that you have enough self-awareness to realize that you may need professional support to get through difficult time. Therapy provides long-lasting benefits and change in your life, helping you to learn skills to help identity and address your triggers to problems and learn ways to engage in healthy patterns of thinking, feeling, and relating with others to promote a more fulfilling life.
12. How much does therapy cost per session?
13. Do you offer a sliding scale for your fees?
Yes, our lowest sliding scale goes down to $100. Anything below our therapists’ full fee is considered a sliding scale. The sliding scale is offered based on evidence of need and availability at the time of inquiry. Please feel free to discuss your needs with us during our phone/virtual consultation.
14. What forms of payment do you accept?
We accept IvyPay which is a HIPAA compliant method of paying for sessions. You will receive a text message asking for you to input your debit card, credit card, or Flexible Spending Account (FSA) card to be saved for ongoing sessions.
15. What is the 'No Surprises Act Notice' and Good Faith Estimate?
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services, including psychotherapy services.
Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 985-635-4040.